There’s an interesting parallel between what JAMA authors say is needed in assessing MA outcomes and the call among SNF leaders to include patient satisfaction in the Five-Star Rating System, with more recent efforts to measure patient satisfaction getting defeated.
“It has to be the voice of the consumer,” Zimmet Healthcare Services Group Chief Innovation Officer Steven Littlehale said in a September interview with Skilled Nursing News last year. “We’re struggling and striving for patient-centric care, but sometimes it feels like it’s external stakeholder-centered care, or CMS-centered care. It’s not about the consumer.”
