The five-star quality rating system has been a thorny issue for a lot of operators in the skilled nursing space, with many calling for a significant overhaul to quality metrics as facilities drown in seemingly endless federal benchmark adjustments.
Even academics and consultants monitoring the sector believe the ratings system needs to be updated – the Convergence Center for Policy Resolution, for one, called on the Centers for Medicare & Medicaid Services (CMS) to base ratings more on resident and family lived experiences.
