Five-Star Improvement and Monitoring
CMS’ Five-Star Quality Rating System directly influences your referrals, and ability to participate in select innovation programs from CMS. Your five-star rating can make or break your relationships with various stakeholders, including lenders and insurers. It is also the foundation of public perception – and like it or not – who wants to live at or work in a one- or two-star facility when they could choose a four or five? Although the CMS rating system has its critics, one thing is clear, Five-Star is not going away. Nursing homes must understand and manage your star rating to be the best choice in your market.
As your trusted advisor, ZHSG combines its advanced analytics and clinical/operational consulting, to assist you with our Five-Star Improvement and Monitoring Service. This service carefully follows the continually evolving CMS’ Five-Star Quality Nursing Home Rating System. We track and analyze all methodology changes and updates in all three Five-Star domains: health inspections, staffing and quality-measures.
Our consultants work with you, to ascertain your annual Five-Star goals, and then carefully monitor your progress towards these goals monthly. Our approach is data-driven, pragmatic and strategic.
By working directly with MDS Coordinators and your clinical team – Our expert clinical consultants apply their deep experience in nursing home operations, quality improvement and survey management. They integrate our proprietary analytics into their engagement with you, and as a result, efficiently develop paths to measurable results.
Strategically – we work with owners, administrators and admissions staff to align your business objectives with your five-star performance metrics and make recommendations for continuous improvement in revenue and referrals.
In addition to the regular tracking of both your Five-Star performance and the resulting improvements, we will support your relationships with the third-party stakeholders, who also monitor your five-star performance metrics. Insurers, lenders, and REITs are a few examples of stakeholders WITH whom we interact to support an accurate and deeper understanding of your five-star performance ratings.
CMS Five-Star Nursing Home Rating is certain to change, but unlikely to go away. Its impact on your success requires that it must be continuously managed. Only ZIMMET’S Five-Star Improvement and Monitoring Service pairs analytics with consulting to support your decisions and ensure your ongoing success.